Return & Exchange Policy
Return & Exchange Policy
Effective Date: August 10, 2025
🐾 Our Pet-Friendly Return Promise
At Shiftspace, we understand that finding the perfect fit for your furry friend can be challenging. We want you and your pet to be completely satisfied with your purchase.
📦 Return Window
- 30-day return period from delivery date
- Items must be in original, unused condition
- Original packaging and tags must be included
🐕 Pet Product Specific Terms
Dog Boots & Footwear:
- Must be unworn outdoors (indoor try-on is acceptable)
- All 4 boots must be returned together
- Size exchanges available within 30 days
Pet Accessories:
- Must be unused and in original condition
- Hygiene items cannot be returned once opened
💰 Refund Process
- Refunds processed within 5-7 business days
- Original payment method will be credited
- Customer responsible for return shipping costs
- Free return shipping for defective items
🔄 Exchanges
- Size exchanges available for all pet gear
- Color exchanges subject to availability
- We'll cover shipping costs for size exchanges
❌ Non-Returnable Items
- Personalized or custom pet items
- Items damaged by pet use
- Items returned after 30 days
📞 How to Return
- Contact us at returns@shiftspace.com
- Include your order number and reason for return
- We'll provide a return authorization and instructions
- Package items securely and ship back
Questions? Contact our pet gear experts at support@shiftspace.com