Frequently Asked Questions

Got questions about our pet gear? We've got answers! Here are the most common questions from fellow pet parents.

🐾 Product Questions

Q: How do I know what size dog boots to order?

A: Measure your dog's paw length and width while they're standing. Check our Pet Size Guide for detailed instructions and size charts. When in doubt, go up a size for comfort, and remember we offer free size exchanges!

Q: Are your dog boots suitable for all weather conditions?

A: Our hiking boots are designed for various terrains including rocks, hot pavement, and light snow. They're breathable for warm weather and provide protection in cold conditions. For extreme weather, contact us for specific recommendations.

Q: How long do dog boots typically last?

A: With proper care and regular use, our dog boots typically last 6-12 months depending on activity level and terrain. Active hiking dogs may need replacement sooner than casual walkers.

Q: Can my dog wear the boots all day?

A: We recommend starting with short periods (15-30 minutes) to let your dog adjust. Once comfortable, they can wear them for several hours, but always remove them at home to let paws breathe.

📦 Shipping & Delivery

Q: How fast do you ship?

A: Orders typically ship within 1-2 business days. Standard shipping takes 3-7 days in Canada and 5-10 days to the US. Express options available for faster delivery.

Q: Do you offer free shipping?

A: Yes! Free shipping on orders over $75 CAD within Canada and $100 USD to the US. We want to make it easy to get the gear your pet needs.

Q: Can I track my order?

A: Absolutely! You'll receive tracking information via email once your order ships. You can also check your order status in your account.

Q: Do you ship internationally?

A: We ship to select international destinations. Shipping costs and delivery times vary by location. Contact us for specific country availability.

🔄 Returns & Exchanges

Q: What if the boots don't fit my dog?

A: No worries! We offer free size exchanges within 30 days. Just contact us and we'll help you get the perfect fit for your furry friend.

Q: Can I return items if my dog doesn't like them?

A: Yes, we accept returns within 30 days as long as items are unused and in original condition. Indoor try-ons are fine, but items worn outdoors cannot be returned for hygiene reasons.

Q: How long do refunds take?

A: Refunds are processed within 5-7 business days after we receive your return. You'll be notified via email when the refund is complete.

🐕 Pet Care & Usage

Q: How do I get my dog used to wearing boots?

A: Start slowly! Let your dog sniff and investigate the boots first. Put them on for just a few minutes indoors with lots of treats and praise. Gradually increase wearing time as your dog gets comfortable.

Q: How do I clean the dog boots?

A: Wipe clean with a damp cloth after each use. For deeper cleaning, hand wash with mild soap and air dry. Avoid machine washing as it can damage the materials.

Q: Are the boots safe for my senior dog?

A: Yes! Our boots can actually help senior dogs by providing extra grip and protecting sensitive paw pads. Start with short wearing periods and monitor your dog's comfort level.

Q: What if my dog has allergies?

A: Our boots are made with pet-safe materials, but if your dog has specific allergies, please contact us with details. We can provide material information to help you make an informed decision.

💳 Orders & Payment

Q: What payment methods do you accept?

A: We accept all major credit cards, PayPal, and other secure payment methods. All transactions are encrypted and secure.

Q: Can I modify or cancel my order?

A: Contact us immediately if you need to modify or cancel an order. Once shipped, we can't make changes, but you can always return or exchange items.

Q: Do you offer discounts for multiple pets?

A: We occasionally offer multi-pet discounts and bundle deals. Sign up for our newsletter to be notified of special promotions!

🏔️ Adventure & Safety

Q: Are your products suitable for hiking?

A: Absolutely! Our gear is specifically designed for outdoor adventures. The anti-slip soles provide excellent traction on various terrains, making them perfect for hiking trails.

Q: What should I bring on a hike with my dog?

A: Besides our protective boots, bring plenty of water, a portable bowl, first aid kit, waste bags, and familiar treats. Check our http://fullshiftspace.store › pages › pet-care-adventure-guide  for a complete checklist!

📞 Still Have Questions?

Can't find what you're looking for? We're here to help!

• Email:rajbrar@fullshiftspace.store
• Response Time: Within 24 hours
• Live Chat: Available during business hours

Our pet gear experts are passionate about helping you and your furry friend have amazing adventures together! 🐾